Return & Refund Policy
30-Day Easy Free Returns
At Modistia, we want you to love your purchase. If for any reason you're not satisfied, we offer an easy and hassle-free return process - completely free!
Return Policy Overview
-
Return Window: You have 30 days from the day you receive your order to return items.
-
Condition: Items must be unused, in their original condition, and returned with the original packaging.
-
Free Returns: Return shipping is on us, so you won’t pay anything for sending it back.
How to Return an Item
-
Contact Us: Email our team at support@modistia.com with your order number and reason for the return.
-
Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
-
Pack Your Item: Repack the item in its original packaging, including all accessories tags and documents.
-
Print the Shipping Label: We’ll send you a prepaid shipping label.Just print it out and attach it to your package.
-
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
-
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
-
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different Size, Color or Product? No problem! Reach out to us and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information
Business Name: Modistia
Phone: +30 698 745 0070
Email: support@modistia.com
Address: Syntagmatarchi Davaki 4, Melissia, 15127, Greece
Business Hours: Monday – Saturday | 9:30 AM – 7:00 PM
FAQ: Frequently Asked Questions
Contact Form
Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM
We aim to respond to all inquiries within 1-2 business days
Hassle-Free Shopping
We make returns and exchanges simple! If something isn't quite right, easily return or exchange it within our policy timeframe for a stress-free shopping experience.
A Special Treat for You!
We love to spoil our customers! Receive a complimentary gift with your purchase—just our way of saying thank you for shopping with us.
Support When You Need It
Have questions? Our dedicated customer service team is here to assist you — whenever it suits you best.
Fashion for Every Body
We believe style should be for everyone! Our range includes extended sizes, and we’re continuously expanding to ensure a perfect fit for all.