FAQ
Welcome to the Modistia FAQ Page
We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.
1. How long will it take to receive my order?
Our estimated delivery times are as follows:
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Handling time: 1-2 business days
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Transit time: 5-7 business days
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Estimated delivery time: 6-9 business days
For more details, please refer to our Shipping Policy.
2. Do you offer free shipping?
We offer various shipping options. Please check our Shipping Policy for more details.
3. Where does Modistia operate?
Modistia is an online women's fashion store serving customers in the UK and beyond. We offer a curated selection of stylish and high-quality apparel, designed to bring elegance and confidence to every wardrobe.
4. What payment methods do you accept?
We accept the following payment methods:
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Visa
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MasterCard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
For more details, refer to our Billing Terms and Conditions.
5. What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return Policy for more details.
6. Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.
7. What is your return policy?
We offer a straightforward return process. Please visit our Return Policy page for complete details.
8. When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Return & Refund Policy.
9. Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for more information.
10. How can I contact customer support?
You can reach our support team by visiting our Contact Page or emailing us at support@modistia.com.
11. Do you ship internationally?
Yes, we currently ship to select countries. Please check our Shipping Policy for details.
12. Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer competitive prices and a wide selection of products.
13. Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support for details.
14. What is the process for exchanging a product?
To learn more about exchanges, please refer to our Return Policy.
15. How can I track my order?
You can track your order through the Track Order page on our website.
For More Information
Business Name: Modistia
Phone: +30 698 745 0070
Email: support@modistia.com
Address: Syntagmatarchi Davaki 4, Melissia, 15127, Greece
Business Hours: Monday – Saturday | 9:30 AM – 7:00 PM
FAQ: Frequently Asked Questions
Contact Form
Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM
We aim to respond to all inquiries within 1-2 business days
Thank you for choosing Modistia! We appreciate your business and look forward to serving you.
Hassle-Free Shopping
We make returns and exchanges simple! If something isn't quite right, easily return or exchange it within our policy timeframe for a stress-free shopping experience.
A Special Treat for You!
We love to spoil our customers! Receive a complimentary gift with your purchase—just our way of saying thank you for shopping with us.
Support When You Need It
Have questions? Our dedicated customer service team is here to assist you — whenever it suits you best.
Fashion for Every Body
We believe style should be for everyone! Our range includes extended sizes, and we’re continuously expanding to ensure a perfect fit for all.